Question 1

What equipment do you source?

Accepted Answer

Bikes of every kind, from road and gravel to e-bikes and step-through frames, and mobility aids from wheelchairs to rollators and scooters, all from the vetted shops in each port. Tailoring matches each traveler to their own.

Question 2

What if we each need something different?

Accepted Answer

That's the design. Tailoring is done traveler by traveler, so one of you can have a scooter and another a rollator, each in their own size, all on one plan and one itinerary.

Question 3

Do we take the equipment on board?

Accepted Answer

No. Your equipment is waiting when you step off and goes back to the shop before you sail, in every port. Nothing crosses the gangway, nothing is stowed in your cabin, and nothing travels with you.

Question 4

What happens after I reserve my dates?

Accepted Answer

You'll complete a short tailoring form for each traveler, a few minutes apiece. We confirm your route with you port by port, then open your coordination plan, where you choose exactly which stops get equipment. Tailoring is due 120 days before departure and your port choices 90 days before, and we remind you well ahead of both.

Question 5

What exactly does the concierge handle?

Accepted Answer

Before you travel, we do the preparation: vetting the shops, matching your equipment, and making sure each vendor has it ready for your arrival. In port, the rental itself is between you and the shop, and they service and support the equipment there. Before and during your trip, we stay one email away for everything else, from vendor trouble to a changed port.

Question 6

What if the dock changes or we miss a port?

Accepted Answer

Your vendors know every docking position their port uses for your cruise line, and you'll have each one's direct contact information to pass along any change of plans. Because you pay the shop for your rental when you arrive, a missed port means nothing owed and no refund to chase. If rerouting costs you a coordinated stop, our terms also refund that stop's share of your coordination fee.

Question 7

What if I need to cancel?

Accepted Answer

More than 90 days before departure, your coordination fee is refunded in full and the deposit is retained as our service charge. Inside 90 days, you choose between travel vouchers and partial cash refunds on the schedule in our terms. If your cruise line cancels your journey, everything you've paid comes back, deposit included.

Question 8

What if my dates or itinerary change?

Accepted Answer

Revise your dates as often as you like, at no charge, until 90 days before departure. Everything you've paid carries over, deposit included, and the new trip is priced at the rates current when you make the change, settled when you confirm equipment. Keep your trip as booked and later price increases never touch you.

Arrive Ready to Explore

What are you traveling with?

Mobility

Bikes

Both