Privacy Policy
Effective date: September 2026 · Operated by Port Porters LLC · info@portporters.com
The plain-English version. We collect what we need to coordinate your equipment and nothing more. We never see your card number — Stripe handles payment. We share traveler fit details with the local rental shop arranging your equipment, because that is the service. We don't sell your information and we don't run ads. Ask us what we hold about you, or ask us to delete it, any time at info@portporters.com.
1. What we collect, and when
Checking availability. Cruise line, party size, equipment type, and departure month. We also record basic technical signals that protect the form from abuse (a browser token, submission counts, and a one-way scrambled version of your network address that cannot be reversed into the address itself). If you start the form and don't finish, we may retain what you entered so we can understand demand.
Reserving. Your name, email, sailing dates, starting and ending cities, itinerary name if you provide it, and the number of travelers by equipment type.
Payment. Handled by Stripe. Your card number goes to Stripe, never to us; we receive confirmation of payment, the amount, and the email you used. Stripe's own privacy policy governs what Stripe holds.
Tailoring. Details about each traveler in your party needed to match equipment: first and last names, and fit details such as height, seat-width band, weight band, riding style, and preferences (helmets, e-assist, and similar). A phone number, used for travel-day support only. You confirm you have each traveler's permission before entering their details.
Your account and portal. Your email and a password (stored only in protected, scrambled form by our authentication provider — we cannot read it), plus your equipment selections and booking activity.
Email. We send transactional email — confirmations, coordination updates, password resets — through our email provider. We do not send marketing email unless you have separately opted in, and every marketing email includes an unsubscribe link.
2. What we use it for
To provide the service: matching equipment to travelers, arranging availability with local vendors, delivering your port-by-port plan, taking the payments described in our Terms, supporting you on travel days, and keeping our forms free of abuse. We also use aggregate, non-identifying numbers (how many inquiries, which months, which rivers) to run the business. We do not use your information for advertising, and we do not sell or rent it to anyone.
3. Who we share it with
- Local equipment vendors — the point of the service. A vendor arranging equipment for your party receives what it needs to have the right equipment ready: traveler first names, fit details, equipment type, and rental dates. Vendors do not receive your payment details or account credentials.
- Service providers under contract — payment processing (Stripe), email delivery, and the hosting and database infrastructure the site runs on. Each receives only what its function requires.
- Legal requirements — if we are compelled by law, or to protect against fraud or abuse.
That is the whole list. No data brokers, no advertisers.
4. Cookies and similar
We use a session cookie to keep you signed in to your portal and a small browser token that helps our availability form work and resist abuse. We do not use advertising or cross-site tracking cookies.
5. Where your information lives
Our systems are hosted in the United States. If you use our service from elsewhere (including the European Union), your information is processed in the United States. Local rental vendors in the countries you visit receive the traveler details described in Section 3.
6. How long we keep it
Booking and traveler records are kept while your booking is active and afterward as needed for tax, accounting, and dispute records. Availability inquiries that never became bookings are kept only as long as useful for understanding demand. You can shorten any of this by asking — see Section 7.
7. Your choices and rights
Email info@portporters.com to ask what we hold about you, correct it, or delete it. We honor deletion requests except where we must keep a record (completed transactions, tax records). Depending on where you live, local law may give you additional rights — we aim to honor the spirit of them regardless of geography: know what we have, fix what's wrong, take it with you, or have it removed.
8. Security
Information travels to us encrypted, access is restricted to what running the service requires, payment details never touch our systems, and passwords are stored only in protected form.
9. Age
Our service is for adults. We do not knowingly collect information from anyone under 18; a booking contact must be 18 or older.
10. Changes
We may update this policy; the effective date above will change when we do, and material changes will be noted plainly. Questions, always: info@portporters.com.
