Privacy Policy

Checking availability. Cruise line, party size, equipment type, and departure month. We also record basic technical signals that protect the form from abuse (a browser token, submission counts, and a one-way scrambled version of your network address that cannot be reversed into the address itself). If you start the form and don't finish, we may retain what you entered so we can understand demand.

Reserving. Your name, email, sailing dates, starting and ending cities, itinerary name if you provide it, and the number of travelers by equipment type.

Payment. Handled by Stripe. Your card number goes to Stripe, never to us; we receive confirmation of payment, the amount, and the email you used. Stripe's own privacy policy governs what Stripe holds.

Tailoring. Details about each traveler in your party needed to match equipment: first and last names, and fit details such as height, seat-width band, weight band, riding style, and preferences (helmets, e-assist, and similar). A phone number, used for travel-day support only. You confirm you have each traveler's permission before entering their details.

Your account and portal. Your email and a password (stored only in protected, scrambled form by our authentication provider — we cannot read it), plus your equipment selections and booking activity.

Email. We send transactional email — confirmations, coordination updates, password resets — through our email provider. We do not send marketing email unless you have separately opted in, and every marketing email includes an unsubscribe link.

To provide the service: matching equipment to travelers, arranging availability with local vendors, delivering your port-by-port plan, taking the payments described in our Terms, supporting you on travel days, and keeping our forms free of abuse. We also use aggregate, non-identifying numbers (how many inquiries, which months, which rivers) to run the business. We do not use your information for advertising, and we do not sell or rent it to anyone.

• Local equipment vendors — the point of the service. A vendor arranging equipment for your party receives what it needs to have the right equipment ready: traveler first names, fit details, equipment type, and rental dates. Vendors do not receive your payment details or account credentials.
• Service providers under contract — payment processing (Stripe), email delivery, and the hosting and database infrastructure the site runs on. Each receives only what its function requires.
• Legal requirements — if we are compelled by law, or to protect against fraud or abuse.

That is the whole list. No data brokers, no advertisers.

We use a session cookie to keep you signed in to your portal and a small browser token that helps our availability form work and resist abuse. We do not use advertising or cross-site tracking cookies.

Our systems are hosted in the United States. If you use our service from elsewhere (including the European Union), your information is processed in the United States. Local rental vendors in the countries you visit receive the traveler details described in Section 3.

Booking and traveler records are kept while your booking is active and afterward as needed for tax, accounting, and dispute records. Availability inquiries that never became bookings are kept only as long as useful for understanding demand. You can shorten any of this by asking — see Section 7.

Email info@portporters.com to ask what we hold about you, correct it, or delete it. We honor deletion requests except where we must keep a record (completed transactions, tax records). Depending on where you live, local law may give you additional rights — we aim to honor the spirit of them regardless of geography: know what we have, fix what's wrong, take it with you, or have it removed.

Information travels to us encrypted, access is restricted to what running the service requires, payment details never touch our systems, and passwords are stored only in protected form.

Our service is for adults. We do not knowingly collect information from anyone under 18; a booking contact must be 18 or older.

We may update this policy; the effective date above will change when we do, and material changes will be noted plainly. Questions, always: info@portporters.com.